Privacy Policy

Effective Date: April 7, 2026

VISIONULAR PTE. LTD. ("we," "our," or "us") operates the website linkmodel.ai ("Website") and the LinkModel platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

1. Information We Collect

1.1 Account Information

When you register for an account, we collect your email address and, if you use third-party login (Google, GitHub), basic profile information provided by those services (such as your name and profile picture).

1.2 Payment Information

When you purchase credits, your payment is processed by our third-party payment processor (Stripe). We do not store your full credit card number. We may receive and store transaction identifiers, payment status, and the last four digits of your card.

1.3 User Content

You may upload images or videos as inputs to AI generation tasks. These files are temporarily stored for processing purposes and automatically deleted after a limited retention period. We do not use your content to train AI models.

1.4 Usage Data

We automatically collect information about how you interact with the Service, including IP address, browser type, device information, pages visited, and API call logs (timestamps, model used, token counts).

1.5 Support Conversations

When you open live chat, we process the messages and attachments you choose to share and technical information needed to provide support. To make support available promptly, the chat service may initialize after the page loads or when you interact with the support button. For signed-in users, we may associate support with your account identifier, name, email address and registration date. We also share the page path from which you open support, excluding query parameters and fragments. Please do not share passwords, API keys or payment card details in chat.

2. How We Use Your Information

  • To create and manage your account
  • To process transactions and manage your credit balance
  • To provide, operate, and improve the Service
  • To monitor usage and enforce our Terms of Service
  • To communicate service-related updates and security notices
  • To detect and prevent fraud, abuse, or violations of our policies
  • To comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Contract — to provide and manage your account and the Service.
  • Legitimate Interest — to improve the Service, prevent abuse, and ensure security.
  • Consent — where you have given explicit permission (e.g., marketing communications).
  • Legal Obligation — to comply with applicable laws and regulations.

4. Third-Party Services

We use the following third-party services that may process your data:

  • Stripe — payment processing (Privacy Policy)
  • Cloudflare — security, performance, and bot protection via Turnstile (Privacy Policy)
  • Google / GitHub — OAuth authentication
  • Google Analytics 4 / Google Tag Manager — usage analytics. Before a choice, Consent Mode can send limited measurements without analytics or advertising cookies; full measurement requires your consent (Privacy Policy)
  • Microsoft Clarity — masked session replays and heatmaps to diagnose UX issues, loaded only with your consent (Privacy Policy)

We use Chatwoot Cloud for human customer support. Its chat service loads after page loading or when you interact with support and may process your conversation, contact details and the page path associated with your support request. Chatwoot Cloud hosts its service in the United States. See its Privacy Policy. Live chat is separate from analytics and does not require analytics consent.

We do not sell your personal data to third parties. We will not send you marketing or promotional emails unless you have given explicit consent.

After analytics consent, we may associate activity with a pseudonymous internal account identifier to understand journeys across visits. This is not anonymous data. We do not use your email address as this identifier.

5. Cookies and Tracking

We use the following cookies and similar technologies:

  • auth_token — an HTTP-only cookie used to maintain your login session. This is essential for the Service to function.
  • Cloudflare Turnstile — used for bot protection during login and registration. May set cookies for verification purposes.
  • Analytics — with your consent, we use Google Analytics 4 (via Google Tag Manager) and Microsoft Clarity to measure aggregate site usage, identify navigation issues, and improve the Service. These tools may set cookies in your browser. We never send your prompt input, generated images or videos, API keys, or full email addresses to these services.
  • Live chat — when the support widget initializes, Chatwoot may store conversation and contact identifiers in cookies to maintain your support session across page visits. Signing out clears the current browser chat identity; it does not delete records already held by our support provider.
  • Marketing — a category reserved for future advertising measurement. Off by default and currently unused.

Analytics and marketing cookies are off by default. We honor Google Consent Mode v2: until you accept, only privacy-preserving aggregated signals are collected. You can change your choice any time via the “Privacy preferences” link in the site footer, or through your browser settings.

6. Data Retention

  • Account data is retained as long as your account is active, and deleted upon request.
  • User-uploaded content (images, videos) is temporarily stored for processing and automatically deleted after a limited retention period.
  • API logs are retained for a reasonable period for billing, debugging, and abuse prevention.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to request deletion of your data
  • Right to object to or restrict processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided us with personal data, please contact us and we will promptly delete such information.

9. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including Singapore and other locations where our service providers operate. By using the Service, you consent to such transfers. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

VISIONULAR PTE. LTD.
Singapore
Email: [email protected]